ZOHO Site24x7

Role: User Experience, Information Architecture, User Interface Design, Web Design

Zoho Site24x7

OVERVIEW

Website & Application Peformance Monitoring service

Site24x7 is a web infrastructure monitoring service that helps monitor the uptime and performance of websites, online applications and servers. I was the key member involved in revamping and giving a face-lift to the Site24x7 product user interface design. My sole intent was to make this application simple, accessible and robust in the cloud environment. I worked closely with the product manager to define the products' features and user experience, and also with the development team before the site's launch

Re-design

Before Site24x7 came to my crafting, the old application had accumulated a lot of unused features and hence lacked flair and it complicated the usability. Besides, the application had a lot of tabular data, and it was not visually appealing. After conducting a fundamental research and interviews with the stakeholders, we made a list of improvements. I started with wireframes to design the UI flow and structure and primarily focused on transforming tabular data into graphical representations.
Wireframe

Pixel Perfecting

After designing the wireframes, I worked on styling the user interface. I designed the interface scalable for future, and for it to be simple, elegant and easy-to-use. To draw user’s attention, I opted for a mix of warm and bold colour palette.
Web Application DesignApp Design

Result

As a result of the redesign, the conversion rate increased by 70% and significantly reduced customer support. Key Findings: -The redesign made it easier for visitors to navigate the features and reports. It provided better visibility about their monitoring and the accompanying details.